FAQ

Frequently asked questions

What is IPTV?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which brings packet data can be used.

What are the basics of the IPTV system?

Generally, there is two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through the broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supplied to a single subscriber who has asked for that specific item. The system is based on a set-top box and other necessary things.

So I need a satellite for using IPTV?

No, you will connect to our servers via the Internet and you don’t need dish and satellite equipment.

How will I receive my subscription?

You will get you subscription automaticly by email, just put a correct email on the form, also you can contact us on whatsapp if you are confused.

How much bandwidth does the IPTV stream use?

Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

Do you have adult channels?

Yes, we do have more than 200 premium adult channel. This service is optional, you only need to contact us to add it to your subscription.

What are the advantages of IPTV?

Generally, IPTV or Internet Protocol Television has several advantages. It offers a prospective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income freshet.

Do you offer a Free Trial?

At Web Iptv, we believe in providing a premium experience from the very beginning. Unlike traditional free trials that often come with limitations and restrictions, we offer you something even better – a $1 trial for 24 hours. This means you can access our full range of services, including our extensive channel lineup, VOD library, and top-notch customer support, for an entire day with just a single dollar. We’re confident that this 24-hour trial will showcase the quality and value of our IPTV service, ensuring that you can make an informed decision about becoming a part of our satisfied customer community. Experience the future of entertainment with Web Iptv today.

Can I use two devices at the same time?

No, you can’t. Multi-connecting on 1 account can block your username and IP address. However, you can purchase an extra connection for an additional fee.

What kind of quality of services are we providing?

Most of the elements of IP networks are the control of quality service. We always maintain the desired level of performance.

Response time to ticket on Support?

Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intend to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 24 hours.

What Devices You support?

Our IPTV service operates on most devices including All Android Devices, Firestick, Mi TV stick, Mi TV BOX s, Smart TVs, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, and many more

My channels are not working

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service.

Buffering on channels?

Sometimes you may experience buffering due to low internet speed or high internet traffic. Check internet test speed and see your lataenchy or ping if is high you’re having internet issues.

If the link is not working, always check the link on PC using the VLC software or smartphone with mobile internet. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us if the link does not work on your PC after troubleshooting.

Can’t watch I am blocked?

Please check whether your account is used on other devices. If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense. We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us. *If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

Channel issues?

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions. You can also use search console of the app you use and type there channel name you wnat to watch and you can paly from there the same channel different sources , because on opur iptv we offer many streaming sources , if one not working well for you move to another source.

How to check my device?

Check if you entered your activation details correctly. – Check your network connection, reboot your router and device, and then try again. – If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Your Internet needs to be minimum 4 MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch satisfied , but our recommendation is to have very high internet speed with lan cable connected not Wireless , 100mbps , if is possible to jump to 300-500-1000mbps will be better for you , Most important is that your internet to be stable and to have low lataenchy ping when you run interent test speed , your ping must be lower then 5 usually when you have high ping you will have buffering issues …. it means your internet not stable – Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. – If your network connection is no problem, please check whether your account is used on other devices. – Please visit www.whatismyip.com by using a computer or browser from your device (any) , and send us IP Address you see displayed for restoration. – Check if the device/app/program got the latest software and firmware updates. – Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. – Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. – Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk – Try uninstalling and reinstalling your app/program, your activation will not be lost.

How do I check my internet speed?

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. http://www.speedtest.net/

All channels are blank?

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

You need help ?

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